Privacy Policy

Lyons Technology Solutions ("LTS," "we," "us," or "our") is a managed IT services provider headquartered in Michigan, USA. We are committed to protecting the privacy of our employees, clients, and platform users.

Website: https://www.techlts.com
Dashboard: https://app.techlts.com
Email: support@techlts.com
Phone: 517-781-4868

We collect information that you provide directly to us, as well as information gathered automatically through your use of the LTS Dashboard and our services. This includes:

• Account information such as your name, email address, and role.
• Professional profile details including job title, department, and contact information.
• Mobile phone numbers when voluntarily provided for SMS notifications.
• Usage data including login activity, feature interactions, and device information.
• Operational data related to client tickets, chat sessions, and service activities.

We use the information we collect to:

• Provide, maintain, and improve the LTS Dashboard and our managed services.
• Authenticate users and manage account access and permissions.
• Send operational notifications including chat alerts, ticket updates, and service communications.
• Monitor system health, security, and compliance posture.
• Respond to support requests and provide technical assistance.
• Comply with legal obligations and protect against fraud or abuse.

Lyons Technology Solutions may send operational SMS notifications to users who voluntarily opt in through the LTS Dashboard.

Mobile phone numbers and SMS consent are collected solely for operational notifications such as client chat alerts, help desk notifications, ticket updates, and service-related communications.

Mobile opt-in information and phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on activity.

Message and data rates may apply.

Users may opt out at any time by replying STOP or request assistance by replying HELP.

We implement appropriate technical and organizational measures to protect the information we collect, including encrypted storage for sensitive credentials, role-based access controls, audit logging, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The LTS Dashboard uses essential cookies and similar technologies to maintain user sessions and ensure proper functionality. We may use analytics tools to understand how the platform is used and to identify areas for improvement. These tools collect aggregated, non-identifying usage data.

We engage trusted third-party service providers to support our operations, including:

• SMS delivery services (e.g., Twilio) for operational notifications.
• Cloud infrastructure and authentication providers.
• IT management and monitoring platforms used to deliver managed services.

These providers process data on our behalf under appropriate data protection agreements and are limited to the information necessary to perform their services.

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of SMS notifications at any time by replying STOP to any message or updating your preferences in the LTS Dashboard.
• Withdraw consent for specific data processing activities where applicable.

To exercise any of these rights, contact us at support@techlts.com.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Lyons Technology Solutions
Email: support@techlts.com
Phone: 517-781-4868
Website: https://www.techlts.com
Dashboard: https://app.techlts.com